Buyer Protection

BUYER PROTECTION ON EXPERIENCE JAMAIQUE (“EJ”)

ONLINE GALLERY

We know buying unique pieces online requires trust. Thanks to our buyer protection program, you can shop for rare Jamaican artworks with confidence. As long as you order via the EJ’s online gallery secure checkout, we will make every effort to ensure that your purchase will be fully protected.

In the unlikely event you make a purchase through our secure checkout and receive an item that is significantly not as described or has been damaged in transit, please notify us immediately so that we can make it right (see EJ Customer Service Policy). Please email [email protected]  within 7 (seven) days of receiving your item to let us know if there is a problem, and we will work with you and the dealer to reach the best possible resolution, whether that be arranging for a return, a full refund, or a repair with a trusted restorer.

Buyer protection is a part of our broader promise to EJ’s customers.

The EJ Promise: Shop with confidence

·      Buyer Protection

·      Guaranteed purchase protection when you check out on EJ’s online gallery

·      Secure Online Transactions

·      Safe and secure payment through our checkout process

·      Store-To-Door Shipping

·      Easy shipping around the world

·      Dedicated Customer Support

·      Timely answers to all your questions from our support specialists

In order to qualify for our Buyer Protection Program, your purchase must meet the following criteria:

• The order was placed online through our secure checkout
• The item was significantly not as described, damaged in transit or never arrived
• You reported the issue within 7 days of delivery date (or within 180 days of the purchase date if the item never arrived)
• Upon assessment by our Customer support team it was found that the order was compromised and thus qualified for redress.

August 2016